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Information Technology Relevant to VCSCB Members

How do I access the VCSCB file server from a remote location?

  • Step 1 - Connect and authenticate to the Vanderbilt Medical Center VPN (Virtual Private Network) by going to https://vpn.mc.vanderbilt.edu/. Follow the directions on-screen to connect to the network. Be sure to use your official VUNetID and password. Please note that you have to have previously requested and have been granted access to the VPN. If you need to request access, then please go to https://ncs.mc.vanderbilt.edu/SS001/SS701.asp to do so.
  • Step 2 - Access the file server through the usual mechanism you are using (machine, user, and group-dependent). If you are unsure, please contact Angela Cannon at fogbugz@chgr.mc.vanderbilt.edu for desktop support.

How do I request computer support, be it desktop- or network-support?

Angela Cannon is our systems administrator. To report a problem, please email her at fogbugz@chgr.mc.vanderbilt.edu. She will contact you soon thereafter to help you resolve your issue. She can also be reached at 615-343-8076.

What software is available through Vanderbilt site-licensing?

Vanderbilt has two site-licensing programs. Please work with Angela Cannon fogbugz@chgr.mc.vanderbilt.edu to have her coordinate the order as she will be installing the software

Furthermore, Vanderbilt offers free security software for the whole Vanderbilt Community, even for your personal computers:

Can I get support for my personal computer?

Our IT support is meant solely for Center-purchased computers.

Can I get support for my PDA/Blackberry/IPhone/IPod Touch?

We do not provide official support for these devices at this time. However, a few of us successfully run these and would more than happy to help you out. Ask around!